Orders are processed within 2 business days after payment confirmation. Once dispatched, standard delivery typically takes up to 5 business days within the UK. Please allow up to 7 business days total from when you place your order to when it arrives at your door. We don't process or ship orders on weekends or public holidays, which may extend delivery times slightly.
Can I track my order?
Absolutely! Once your order ships, you'll receive a shipping confirmation email containing a tracking link. You can click this link to monitor your package's progress in real-time. Alternatively, visit our Track Order page and enter your order number along with your email address to check the status anytime.
What is your return policy?
We offer a 30-day return window from the date of purchase. Items must be unused, in original condition, and include all original packaging. A receipt or proof of purchase is required. Once we receive and inspect your returned item, we'll process your refund within 7-10 business days to your original payment method. For returns or exchanges, please reach out to us at support@dejouro.com.
Is my personal information secure?
Your privacy and security are our top priorities. We implement robust security measures including SSL encryption for all data transmission and PCI-compliant payment processing. Our systems undergo regular security updates to protect against emerging threats, and we're certified by leading security providers. You can review our complete Privacy Policy for detailed information about how we protect and handle your data.
I made a mistake in my order. Can I change it?
If you need to modify your order, please contact us immediately at support@dejouro.com. We'll do our best to accommodate changes, though this depends on whether your order has already been processed for shipping. The sooner you reach out, the better chance we have of making the adjustment you need.